Mystery Shoppers


A Mystery Shopper is sent to an outlet to purchase particular items or observe specific aspects about a company’s product or service offerings. For example you may go to a fast food shop or a gourmet restaurant to have a meal one day, but be asked to observe the service at a cinema or bank on your next assignment. In the process of a Mystery Shopping assignment, you are required to make note of very specific elements of your entire experience, be it about products or services.

After you have completed your assignment, you are required to fill out a detailed questionnaire providing answers to all the things you noticed when you went shopping. Did the waiter serve you within 5 minutes of being there? Did a shop assistant inform you about the special discount offer that month? For filling out answers to questions like these, and for going undetected in the store, you will be paid a fee for your Mystery Shopping services.

Mystery Shopping is conducted by companies and service professionals who wish to check on their services, quality, personnel and operations. Essentially, it is a quality control measure to improve the quality of services across service oriented businesses everywhere. Mystery Shopping is a serious business and our Mystery Shoppers are expected to be highly observant as well as attentive to detail.

From International Service Check

The good news is that many investigators offer a free initial consultation.